Returns and Cancellations

1. Inspection and Returns:

Buyer shall inspect the received goods immediately and shall notify Seller in writing of any claims for shortages, defects or damages within 3 days of receipt of the goods. If no notification is received from you within 3 days of receipt of the goods, the same shall conclusively be deemed to conform to the terms and conditions hereof and to have been irrevocably accepted by you. No returns requests will be accepted thereafter.

    • Returns compliant with the above terms are accepted only for catalog products in stock. provided the package has not been opened and the material has been kept in the optimal environment needed to prevent damage /decomposition.

    • A restocking charge of 40% or $300 (whichever is greater) shall be charged on returns that are not the result of any error or fault of ours. Shipping charges will not be credited.

    • Not all items will be authorized for return due to half life specifications, stability, storage, packing and other such requirements.

    • Custom synthesis orders are not accepted as returns as they were specifically made for you at your request. Items authorized for return must arrive at our facilities no later than 7 days after they were received by you and in a state satisfactory for resale to be eligible for product credit.

    • On timely receipt of a return request from you, we will provide a written return authorization with instructions for the return/disposition of the goods. You will hold the goods under the appropriate storage condition till receipt of the instructions from us on the disposition of the same.

    • Items authorized for return must arrive at our facility no later than 7 days from the day there were received by the buyer.

2. Cancellations and Modifications:

Orders, once placed, can be changed only through a written agreement between the Buyer and the Seller that clearly states the change in price or delivery timeline.

  • An order cannot be cancelled by the Buyer unless the Seller agrees to it in writing.

  • All orders cancelled 24 hours after the receipt of the PO will get charged a 30% cancellation fee for regular orders and 50% for custom orders.

  • There is no refund for cancellation of custom orders 72 hours after the order has been confirmed.

  • The restocking fee will be subject to the same late fees as a regular payment if not paid within the stipulated time agreed to between both buyer and seller.

  • Only orders that are cancelled within 24 hours and replaced immediately to accommodate a price correction are exempt from the above.

  • Buyer is bound by the terms of the contract and /or the clauses stated on this website once they sign the contract and /or make a purchase from ACC Corporation. A signed contract cannot be rescinded or cancelled.
3. Credits and Refunds:
At our discretion, we may issue a product credit or refund for the product value and shipping charges. No product credit shall be available for use if a past due balance is outstanding on the account. Any product credit is valid only for 6 months from the date of issue.