PURCHASING/PLACE AN ORDER

 

1. Register withAmerican Custom Chemicals Corporation(ACCC)

You must have an account with ACCC in order to buy from us. Please use the 'Register' on the top right hand corner of the website to open your account. You can register upfront or at the time of placing an order. We will send you a confirmation by email with your account, log in ID and password within 24 hours of receiving your registration request following which you can start buying from our website.

 

2. Search for products

You can search for products of your interest using the simple search (search by product name, CAS number, ACC Catalog number, therapeutic area or indication) or advanced structure search- both options are available at the top of the website on the header. This will display a list of products matching your search criteria. You can click through to select the item(s) of your choice. Add them to your wish list (for later purchase) or your shopping cart. You can click on the catalog number of a product to view more details about the product, view a COA or SDS or place the order right away.

In case the product does not have a price or is not available currently, you can direct message us about it by clicking on the Request A Call Back button at the top of the page while on the product page. We will update you immediately on its current status and also when it is in stock.

 

3. Place the order

(Download instructions to place an order)

A. Order Online

  1. After selecting the product of your choice, add the quantity you wish to buy on the product details page. Quantity has to be specified as multiples of the units offered for sale (typically products are offered in 1G, 2G, 100G etc units). You can add a new quantity, modify an existing value or delete it.

  2. Click on the shopping cart icon next to the specified quantity to add it to your cart. Prices will be visible to you only if you are logged into your account.

  3. Once you have added all the products to your cart, you can view your shopping cart by clicking on the cart icon on the top right hand side of the page.

  4. If you are logged into your account, you will be taken directly to your cart from where you can check out. If you don't have an account with ACC Corporation, you will need to register at this point.

  5. You can review your cart, add, update your billing and shipping addresses and select your shipping options.

  6. You will be prompted to select your payment method (payment by credit card, check or bank wire in advance if you are a first time buyer from ACC Corporation). You will be transferred to the appropriate server (PayPal/Credit card) where you will need to enter your payment details. You can pay by Visa, Master Card, Discover or American Express cards or by bank wire. 30 day net payment terms (N30) are available only to our regular customers. This completes the checkout process.

  7. We will review your order details and send you an email confirmation for your purchase with the required information. If the materials needs special shipping - like blue ice or if it is hazardous, we will contact you to advise you of the same. No additional charges will be applied without your consent.

  8. When the material is shipped to you, we will send you an email confirmation together the tracking number, Invoice and COA and SDS of the materials shipped.

B. Order By Email, Mail or FAX

ACCC accepts orders placed by e-mail to or fax (858-451-8607). To purchase, please submit a signed, dated purchase order form (PO). Orders become legally binding only upon the receipt of written confirmation, or upon receipt of the commodity and associated invoice. Please mention your account number (which is located on all invoices and packing lists) when placing an order by any of the above methods.

 

U.S. Customers

Please provide the following information with your order:

  • Your Name, Telephone, E-mail address and Fax number.

  • Purchase Order Number

  • Institution Name and Attention Line

  • Shipping Address

  • Billing Address

  • Product Catalog Number, Description and Quantity.

We invite you to use your own FedEx Account number for the freight cost (if available). Please inform us if you wish to do so. There will be a handling fee associated with us processing shipments on your carrier accounts.

 

International Customers (Outside U.S.A.)

In addition to the above mentioned information, please provide the following information:

  • VAT number and information, if applicable

  • For deliveries via freight forwarder: Please provide freight forwarders contact name, e-mail, and fax number with your order.

As with online orders, we will review your order details and send you an email confirmation for your purchase with the required information. If the materials needs special shipping - like blue ice or if it is hazardous, we will contact you to advise you of the same. No additional charges will be applied without your consent.

When the material is shipped to you, we will send you an email confirmation together the tracking number, Invoice and COA SDS of the materials shipped.

 

C. Order through ARIBA Network

You can also purchase products from us through the Ariba Buyer Network if you have an account. Our Ariba Buyer Network Account number is AN01002696262.